HOW DO I PLACE AN ORDER?
Items are listed on the website with 2 easy payment options, PayFast and EFT.

HOW DO I DETERMINE MY RING SIZE?
Buying a ring online can be intimidating if you cannot try it on. HEIDI Juwele uses the alphabetical sizing system e.g size P or size M.
If you do not know your size please ask a jeweller to measure accurately.
You can also WhatsApp Heidi on: 079 238 8397 for assistance.

WHAT METALS ARE USED?
925 Sterling silver, gemstones and freshwater pearls. There is also a Stainless steel chime necklace collection.

HOW DO I CLEAN MY JEWELLERY?
Cleaning instructions are sent with every order.

WHAT ARE MY SHIPPING OPTIONS?
We courier nationwide.
Postnet @ R109.00
Pudo @ 60.00
Pep Paxi @ R69.95 (7 – 9 days delivery time) or R100.00 ( 3 – 5 days delivery time)

RETURNS / REFUNDS

If you do have a problem with your purchase please contact us within 5 days
WhatsApp Heidi on: 0792388397/ Email: info@heidijuwele.co.za and we will gladly exchange / give a credit note.

No cash refunds and for hygienic reasons earrings may not be returned/exchanged.

Exchanges must be in original packaging & with order number.

No exchanges /returns on worn/damaged  jewellery .